Head of Customer Care
| Job Type | Permanent Full Time |
| Location | Newcastle upon Tyne |
| Area | Wallsend, Scotland |
| Sector | Any |
| Salary | £60000 - £70000 per annum |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | J10883 |
- Description
- Exciting opportunity for New Homes Head of Customer Care!
Location: Newcastle upon Tyne
Salary: Competitive (DOE) + Car/Car Allowance + Bonus + Hybrid Working
Build More Than Homes-Build Your Career
Are you ready to lead with purpose and make a lasting impact? My client doesn't just construct houses, they craft communities and careers. Join them as Head of Customer Care, you will play a pivotal role in shaping exceptional homeowner experiences while advancing your professional journey.
Why Choose New Homes?
·Competitive Compensation: Attractive salary package with performance-based bonuses.
·Vehicle Benefits: Company car or car allowance to support your mobility needs.
·Comprehensive Benefits: Life assurance, contributory pension scheme, and access to our employee benefits platform offering high-street discounts and wellbeing support.
·Hybrid Working: Flexibility to work from home up to 2-3 days per week, promoting work-life balance.
·Career Development: Industry-leading training programs and clear pathways for career progression.
·Inclusive Culture: Commitment to diversity, inclusion, and empowering your development.
Your Role: Leading Customer Excellence
As the Head of Customer Care, you will:
·Lead and Inspire: Manage and mentor the Customer Care team, including Managers, Coordinators, Administrators, and Maintenance Operatives.
·Collaborate Strategically: Work closely with Construction and Sales Teams, contributing to regional management decisions with a customer-centric focus.
·Ensure Quality Service: Oversee post-occupation customer issues, ensuring resolutions align with company guidelines and uphold our reputation.
·Report and Advise: Keep the Construction Director and Managing Director informed on customer issues and the actions taken to resolve them.
What We're Looking For:
·Proven Leadership: Demonstrated experience managing high-performing customer care teams in customer-focused environments.
·Customer-Centric Mindset: Strong understanding of business requirements and brand positioning, with an intuitive focus on customer satisfaction.
·Adaptability: Ability to thrive in a fast-paced environment and quickly learn different systems.
·Industry Experience: While construction industry experience is advantageous, it is not essential.
For more information, please contact Joanna Collett at C&P Recruitment, or for immediate consideration please apply now.
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