Team Leader- Hire Desk
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| Job Type | Permanent Full Time |
| Location | Grangemouth |
| Area | Edinburgh, Scotland |
| Sector | Construction - Any |
| Salary | £28000 - £32000 per annum |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | J8203 |
- Description
- C&P recruitment are delighted to be working with a market leader in the provision of high-quality, value-added plant, accommodation and vehicle hire solutions.
Our client are looking for an experienced team lead, who will drive sales, KPI'S and ensure all customers receive great service when dealing with the plant.
The role
Reporting to the Sales Manager, you will lead and mentor our Customer Sales Executive team, based within our Central Hire Desk in Grangemouth. The position of Team Leader demands excellent communication and leadership skills. The Team Leader will be expected to lead by example by ensuring their own daily KPI's are met, can take customer enquiries and demonstrating excellent negotiation skills.
Responsibilities will include:
· Professionally and efficiently communicate the coordination of our plant and accommodation operations to meet customer orders.
· Drive sales by effectively converting enquiries into profitable hires - meeting the company's expected daily targets.
· Recognise and escalate issues to the Sales Director in a timely manner.
· Monitor performance of Hire Desk and allocate resource accordingly to ensure targets are met.
· Ensure processes compliance and accurate document management is maintained.
Key skills:
· Skilled multi-tasker, adapting quickly and flexible to changing circumstances.
· Proactive problem solver.
· You shall be able to demonstrate excellent attention to detail.
· Strong organisational skills.
· Clear and concise communicator.
· Reliable team player with the ability to anticipate the needs of your team.
· Customer Focused, genuine enthusiasm for excellent customer service.
· Excellent telephone manner.
Proficient Microsoft Office user; Word/Excel/Outlook
