Associate Director (Property Manager)
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| Job Type | Permanent Full Time |
| Location | Aberdeen |
| Area | Aberdeen, Scotland |
| Sector | Facilities Management - Facilities Manager |
| Salary | £42000 per annum, Benefits: Car Allowance £4,500 |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | J10056 |
- Description
- My client is a leading Property Management firm dedicated to providing exceptional services in property management, development, and investment. With a focus on integrity, innovation, and client satisfaction. They are currently seeking a dynamic and experienced individual to join the team as an Associate Director, with a minimum of 5 years factoring experience. The role will involve the management of both Aberdeen and Inverness offices, with an expectation of spending time in both offices on a weekly basis.
As the Associate Director, you will be responsible for ensuring the highest level of client satisfaction, and the delivery of team coaching, development and training.
Key Responsibilities:
·Provide strategic leadership and direction to the property management team, fostering a culture of excellence, and continuous improvement.
·Assess and identify opportunities for continuous improvement initiatives, which deliver improved customer experience and satisfaction.
·Cultivate strong relationships with clients, to deliver best-in-class customer service and address enquiries or issues in a timely manner.
·First point of escalation in customer complaints.
·Attend owner's meetings/AGM's with Property Managers to ensure that expectations are being met.
·Recruitment support and implement interim and annual performance review and goal setting meetings for the team.
·Deliver regular team meetings.
·Ensure profitability across the team.
·KPI's in customer retention, customer satisfaction, team retention and revenue vs cost.
Qualifications:
·Minimum of 5 years property factoring experience.
·Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team.
·Ability to set and manage targets.
·Must have the ability to demonstrate an analytical and solution focused approach to business challenges.
·Proficiency in property management software and Microsoft Office Suite.
·Full, clean driving licence
·Must be able to commute between Aberdeen and Inverness and spend time between both offices on a weekly basis.
Benefits:
·Competitive salary commensurate with experience.
·Annual bonus
·Car allowance (£4,500 per annum)
