Customer Engagement Manager
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| Job Type | Permanent Full Time |
| Location | Paisley |
| Area | Glasgow, Scotland |
| Sector | Administration - Office Manager |
| Salary | £35000 - £45000 per annum, Benefits: + Package |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | J9558 |
- Description
- Exciting opportunity for an experienced Customer Engagement Manager to join a leading family-owned bottling business based in Glasgow.
C and P Recruitment is delighted to bring this new and exciting opportunity to market on behalf of a well-established and privately-owned bottling business that is making strategic key hires within its 2023 business growth plans. This opportunity would suit someone coming from a Customer Service background who is looking to take their career to the next level.
Duties will include:
Principal contact for customers - liaise with customers daily ensuring they receive excellent service.
Improve customer service experience, create engaged customers, and facilitate business growth.
Price new orders.
Review bottling orders and prioritise as required.
Check that invoices and charges are correct.
Oversee Planning function - direct report (Production Planner) - maintain an orderly workflow according to priorities.
Develop service procedures, policies, and standards.
Take ownership of customers' issues and follow problems through to resolution.
Complaints logging, processing, and resolution.
Receive customers/visitors.
Analyse statistics and compile accurate reports.
Work closely with warehouse, Spirit control, and Production departments.
Reuirements and Skills:
Proven working experience as a Customer Service Manager.
Experience in providing customer service support.
Excellent knowledge of management methods and techniques.
Proficiency in English.
Working knowledge of customer service software, databases, and tools.
Awareness of the industry's latest technology trends and applications.
Ability to think strategically and to lead.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
There is momentum within the company to quickly attract and retain the right individual as this is a key hire within the company's growth plans.
What's on offer is a salary of up to £45k + Package (Hybrid Working).
For more information, please contact Scott Reilly at C and Property Recruitment, or for immediate consideration please apply now.
Construction and Property Recruitment Ltd is a recruitment business that provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services in doing so, the Company acts as a data controller, for more information on how we store, and process personal data please visit our website and view our Privacy Policy
