Customer Care Administrator

https://www.cprecruitment.co.uk/job-search/2181-customer-care-administrator/administrator/edinburgh/job2024-09-27 14:28:062024-10-24 Construction & Property Recruitment
Job Type Temporary
Location Falkirk
Area Edinburgh, ScotlandEdinburgh, Scotland Edinburgh Scotland Falkirk
Sector Administration - Administrator
Salary Competitive
Currency GBP
Start Date ASAP
Advertiser remoteapi
Job Ref J10370
Description
Exciting opportunity to join a fast paced team as a Customer Service Administrator on a 6 month contract with potential to go permanent.

Our client is looking for a Customer Service Administrator to join their team in Falkirk, with a flexible working arrangement that includes office and remote work. Reporting to the Customer Service Manager, your primary responsibility will be to deliver excellent customer service and provide strong administrative support. You will be the main point of contact for customer enquiries, coordinating any necessary repairs or maintenance with buyers and trades.

Your key tasks will include handling incoming customer calls regarding maintenance needs, recording interactions in Salesforce, and arranging the required work to ensure timely resolution. You'll also keep customers updated on the progress of any work being done on their property. In addition, you will manage departmental queries, process invoices and surveys, and ensure deadlines are met. Any feedback or concerns will be escalated to the appropriate team to maintain high levels of customer satisfaction.

About You

The successful candidate will have previous experience in customer service, be highly organised, and proficient with IT systems. You should be able to handle pressure, work independently, and adapt to changing situations. Experience with Salesforce is a plus. Strong verbal and written communication skills, along with confidence, assertiveness, and a professional attitude, are essential. Prior experience in the housebuilding sector or familiarity with the construction process would be an advantage.


Apply Later
Sign in
Register
Apply
Later
Similar Jobs
  • Administrator
    Scotland, Highlands & Islands, Elgin
    Administrator
    £12.96 per hour

    My client is currently seeking a highly organised and detail-oriented full time Office Administrator to join the team on a temporary basis for a minimum of 6 months.
    As an Administrator, you will play a crucial role in ensuring the smooth and efficient operation of the office. You will be respo...
Email Me Jobs Like This
Subscribed to similar jobs notifications
Follow Construction & Property Recruitment

Looking to find the perfect staff?

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Yes
No

More Details